Inside Sales

Head of Inside Sales Development & AI Outbound Growth – Zürich

Inside Sales

Zürich

Full time

Job Description

Apply now for the position Head of Inside Sales Development & AI Outbound Growth – Zürich and let’s achieve great things together! Become part of a successful team and achieve success beyond your previous capabilities. Hungry for more? Properti is the leading and multi-award-winning PropTech broker in Switzerland. We combine highly trained experts with the latest technologies on an intelligent platform to provide customers, brokers and service partners with risk-free, flexible and simplified services. If you can imagine working at Inside Sales in Zürich, apply now for the position.

Tasks

Pipeline & Conversion Ownership

Own the lead-to-appointment funnel end-to-end: response time, qualification quality, handover to agent
Define and enforce conversion standards across the IS team
Analyse funnel data weekly to identify drop-off points and close gaps
Build structured lead nurture sequences for cold and warm leads that are not yet ready to transact

AI & Automation Focus

Implement and refine AI voice agents and chat solutions to provide 24/7 lead response and initial qualification.
Build and maintain automated CRM Action Plans and lead-routing triggers to eliminate manual friction and data entry.
Continuously audit the lead lifecycle to identify bottlenecks, using AI tools to automate routine follow-ups and lost lead revival.
Eliminate unnecessary manual work through workflow automation.

Leadership & Coaching

Lead a team segmented into specialized BDR and SDR roles.
Orchestrate our AI Agents for different use cases
Use AI-driven call analysis to provide consistent coaching, focusing on emotional intelligence (EQ) and advanced objection handling.
Ensure seamless, high-context transfers of qualified leads to real estate agents, establishing a trusted advisor status for the team and brand.

Cross-Functional Responsibilities

Collaborate with the Marketing and Growth teams to develop integrated nurture systems that warm up leads before they reach Inside Sales.
Work across our mission teams to ensure that key inside sales and client insights are taken into account throughout key initiatives.
Provide sales and marketing with real-time conversion dat
Partner with the Head of AI Strategy & Adoption to leverage AI workflows, voice agents and CRM automations that are made available to your team – you are the key user and feedback loop, not the builder

Job requirements

Must-Haves:

Experience: at least 5 years of experience in Inside Sales, Outbound Call Center or Sales Operations, with at least 4 years in a leadership role.
Education: at least a Bachelor’s degree in Business, Marketing, Technology or equivalent education. Alternatively, equivalent hands-on experience in building outbound and AI-driven sales systems.
AI & Tech Literacy: Proven ability to implement and manage AI solutions (AI Voice Agents) and complex CRM functionality.
Systems Thinking: A track record of improving sales processes through technology rather than just increasing call volume combined with an understanding of how to integrate systems.
High Emotional Intelligence: Ability to coach a team on building trust quickly and navigating complex human emotions in high-stakes real estate transactions.
Data Proficiency: Comfortable tracking and managing performance through KPIs throughout the sales funnel.

Strong Advantage:

Background in fast-growing environments is a big advantage
Experience with AI-Tools and AI platforms
Prior exposure to Swiss or DACH market
Academic background from a leading university (ETH, EPFL, HSG, or international equivalent) is a plus – what matters most is demonstrable impact

Job advantages

AI budget and mandate to build something that matters
Competitive compensation package
Five weeks paid vacation plus optional additional unpaid leave
A team that moves fast, challenges each other, and wins together

Properti: The future of the real estate market

Properti is Europe’s leading real estate tech agent, providing innovative solutions for the real estate market by bringing together experts and technology.