Customer Services

Customer Services Manager 100% (f, m, d) – Zürich

Customer Services

Zürich

100%

Job Description

Apply now for the position Customer Services Manager 100% (f, m, d) – Zürich and let’s achieve great things together! Become part of a successful team and achieve success beyond your previous capabilities. Hungry for more? Properti is the leading and multi-award-winning PropTech broker in Switzerland. We combine highly trained experts with the latest technologies on an intelligent platform to provide customers, brokers and service partners with risk-free, flexible and simplified services. If you can imagine working at Customer Services in Zürich, apply now for the position.

Tasks

Rental applications: Checking rental applications in German, English, French and Italian, including obtaining references and document checks over the phone.
Customer service: Supporting the customer hotline, processing inquiries, managing search subscriptions and ensuring a first-class customer experience.
Listings: Assisting in the listing and de-listing process, working closely with brokers.
Quality Management: Monitoring customer satisfaction (NPS), performing quality checks and quality measurements, and reporting KPIs accordingly.
Fleet management: Organization and coordination of all fleet management tasks, including fuel card management, arranging service appointments and contact with the leasing partner.
Administrative activities: Responsible for mail, managing mail inboxes, orders and other organizational office management tasks.
Evaluations: Monitoring customer reviews.

Job requirements

Commercial degree or comparable qualification (business school)
At least two years of professional experience in a commercial function
Friendly and competent demeanor as well as a high degree of integrity and trustworthiness
Salesforce knowledge an advantage.
Fluent written and spoken German (C2) and English (C1)
French or Italian as an additional language at least at level C1
Flexible, resilient, willing to learn and motivated personality
Enjoy telephone contact
Independent and structured way of working, as well as a high degree of accuracy

Job advantages

Above-average career opportunities & talent development
Young and innovative company
Fixed workstations and co-working space in bright rooms with quiet zones
Food & drinks: fresh fruit & snacks, coffee & tea, drinks & after-work beer
Birthday retreat: half a day for free
Five weeks vacation
Unlimited (unpaid) vacation
Rocket Friday, summer & winter event, incentive trips

Properti: The future of the real estate market

Properti is Europe’s leading real estate tech agent, providing innovative solutions for the real estate market by bringing together experts and technology.