Backoffice

Operations Process Manager 100% DE, FR, IT (w/m/d) – Zürich

Backoffice

Zürich

Full time

Job Beschreibung

Bewirb dich jetzt für die Position Operations Process Manager 100% DE, FR, IT (w/m/d) – Zürich und lass uns gemeinsam Grosses erreichen! Werde Teil eines erfolgreichen Teams und erziele Erfolge, die über deine bisherigen Möglichkeiten hinausgehen. Hungrig auf mehr? Properti ist der führende und mehrfach ausgezeichnete PropTech-Makler der Schweiz. Wir vereinen bestens ausgebildete Experten mit den aktuellsten Technologien auf einer intelligenten Plattform, um Kunden, Makler und Service-Partner risikofreie, flexible und vereinfachte Services zu ermöglichen. Solltest du dir eine Tätigkeit im Backoffice in Zürich vorstellen können, bewirb dich jetzt für die Stelle mit vollständigen Bewerbungsunterlagen.

Aufgaben

Identify and implement concrete measures to increase operational efficiency in day-to-day business
Take ownership of the continuous development, standardisation and digitalisation of end-to-end operational processes, optimise recurring workflows and implement AI-driven solutions
Oversee quality assurance and ensure the structured handling of customer requests
Actively use CRM and AI tools in daily operations
Prepare reports, analyses and KPI evaluations to steer and manage the team
Take responsibility for accounts receivable management, including monitoring outstanding invoices and incoming payments
Control and manage invoice issuance and dispatch
Full responsibility for fleet management and administration of camera equipment
Handle correspondence in German, French and Italian
Collaborate closely with the Sales team

Job Anforderungen

Completed Bachelor’s degree or Advanced Federal Diploma (HF) in Business Administration, Management or a comparable field
Initial professional experience in administration, finance, operations or customer services is an advantage
Proven experience in implementing projects and processes (CRM systems, automation and AI tools required)
Structured, reliable and solution-oriented way of working
Italian and French at conversational level (mandatory)
All-rounder personality with a strong hands-on mentality
High level of initiative, energy and resilience
Ability to take on leadership responsibility independently while actively supporting brokers from the back office

Job Vorteile

Exceptional career opportunities and talent development
Young and innovative company culture
Fixed workstations and co-working spaces in bright offices with quiet zones
Fresh fruit, snacks, coffee, tea, and after-work drinks
A half-day off for your Birthday Retreat
Five weeks of paid vacation
Unlimited unpaid leave options
Rocket Fridays, summer and winter events, and incentive trips

Properti: Die Zukunft des Immobilienmarkts

Properti ist Europas führender Real Estate Tech Agent, der durch die Vereinigung von Experten und Technologie innovative Lösungen für den Immobilienmarkt bietet.